I have been coming in and out of the Philippines for the last three to four years. Six months here. Two weeks there. A month here and there. And I've eaten at restaurants all over Makati and Manila. TGIFridays. Chilis. Outback. Itallianis. Most restaurants at Greenbelt Three. Some restaurants at Greenbelt Two. Some in Libis. Some in Malate. OK OK, everywhere in the greater Manila area. Oh and at Fort Ilocandia, which is considered as one of the better resorts in the Philippines.
And in these past few years, I've never experienced a really really really, and I mean really personable dining experience. It's always the what's-your-order-here's-your-food-thank-you-ma'am-sir-come-again type of service. Usually, it's the raise-your-hand-i-need-you type of service. They never want to talk to you; only when you raise your hand. If I had my own restaurant, I would never want to train my people like that. My employees will not be robots. They will be empowered.
OK, so what's the deal? What's the scoop?
Well, tonight, I had an excellent waitress. The best ever in the Philippines. And you know what? She was shorter than 5'2". And you know what else? She was not mestiza. And you know what else? She wasn't 18-22 years old. See Pinoys. See Philippines, you don't have to be taller than 5'3", meztiza, and 18-22 years old to provide great service. In fact, all the tall mestizas I've dealt with were bitchy wannabe's. No offense to mestizas, of course. It's just my observations. Not all mestizas are like that. I wouldn't want to commit what they call in logic, the fallacy of hasty generalization.
So what made this one an excellent dining experience? Our waitress actually stopped to converse with us: me, my business partner, and my Indonesian friend. She actually took the time to say, "how are you guys doing?" She actually asked us how are experience is so far in the Philippines. She smiled. She was friendly. She was sincere. Our food was brought on time. She kept refilling our drinks. It was warm. It was comfortable. And I saw her as a beautiful human being. Not some robotic server of a waitress. She was actually organic. So sad to say, when I go to restaurants in the Philippines, I always picture the waiters and waitresses are robots programmed to simply take your order and bring your check when your done. I know it's wrong to do that, but perhaps I have also been programmed to think that way.
I know there are some pretty good managers out there who train their employees to be human. But I also know that a majority of them train their employees to be robots. How sad. Next time I go to another restaurant, and I have a robot server, I will tell the manager to eat at Bubba Gumps; he may learn something there about customer service.
Thank you Bubba Gumps Green Belt Three. Thank you Malou. Great job. We'll come back soon. And we'll bring more people with us next time.
Tuesday, December 19, 2006
Finally, a Great Waitress in the Philippines
I believe in love, justice, equality, and life. I believe in the pursuit of happiness. Above all else, I believe in God. I started blogging since since August 18, 2006. I am not the same person I was once. My thoughts, perspectives, and opinions are different now.